Shipping Policy
This Shipping Policy outlines the terms and conditions that govern the processing, handling, and delivery of orders placed through our online store. We operate as a dedicated e-commerce retailer offering a wide selection of footwear, apparel, and accessories. Our goal is to provide a transparent, reliable, and efficient shipping experience for every customer.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms set forth in this Shipping Policy. If you do not agree with any part of this policy, please refrain from making a purchase or contact us immediately for clarification.
1. Order Processing
All orders are processed within 1 to 3 business days. Business days are defined as Monday through Friday, excluding major public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods such as holiday seasons, promotional events, or new product launches, processing times may be extended. We will make every effort to communicate any delays through our website or via email.
1.1 Order Confirmation
After placing an order, you will receive an order confirmation email. This email contains your order number, the items purchased, the shipping address, the billing address, and the total amount charged. Please review this information carefully. If you notice any errors, contact us immediately so we can correct them before the order is processed.
1.2 Order Modifications
If you need to change the size, color, or shipping address on your order, please email us as soon as possible. Order modifications are only possible if the order has not yet entered the processing stage. Once an order has been processed or shipped, modifications are no longer possible, and you will need to follow our return process.
2. Shipping Coverage
We offer worldwide shipping to most countries. All orders are shipped from our international fulfillment centers. We are committed to making our products accessible to customers around the globe.
2.1 Domestic Shipping
For customers within the United States, we provide free standard shipping on all orders. There is no minimum purchase required. Estimated delivery time is 6 to 12 business days from the date of shipment.
2.2 International Shipping
For customers outside the United States, we also provide free standard shipping on all orders. Estimated delivery time is 6 to 12 business days from the date of shipment. Please note that delivery times may vary depending on the destination country, customs processing, and local postal services.
2.3 Countries We Ship To
We ship to a wide range of countries across North America, South America, Europe, Asia, Africa, and Oceania. If your country is not listed at checkout, please contact us at press@drmartensshop.net and we will do our best to accommodate your request.
3. Shipping Methods and Delivery Times
We currently offer one shipping method: free standard shipping. We do not offer expedited shipping, express shipping, or overnight delivery at this time.
3.1 Standard Shipping
- Estimated delivery: 6 to 12 business days
- Tracking information provided via email
- Signature confirmation not required unless requested
- Available for all destinations we serve
3.2 Why No Expedited Shipping?
We have made a conscious decision to focus on a single, reliable shipping method. This allows us to maintain consistent quality, reduce the risk of lost or damaged packages, and offer free shipping on every order. We believe that 6 to 12 business days is a reasonable timeframe for international delivery, and we are constantly working with our shipping partners to improve transit times.
4. Shipping Costs
All orders, domestic and international, qualify for free standard shipping. No minimum purchase is required. There are no hidden fees, no handling charges, and no surprise costs at checkout.
All prices on our website are listed in US Dollars (USD). The free shipping offer applies regardless of the order total, the number of items purchased, or the destination country.
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. This tracking number allows you to monitor your package's progress from our fulfillment center to your delivery address.
5.1 Tracking Updates
Tracking information may take up to 48 hours to appear in the carrier's system after you receive the shipping confirmation email. If your tracking status has not updated after 48 hours, please email us and we will investigate.
5.2 Tracking Limitations
In some cases, tracking updates may be limited or delayed, especially for international shipments. This is normal and does not necessarily indicate a problem with your order. If you have concerns about your shipment, please contact us and we will look into it.
6. Delivery Issues
We understand that delivery issues can be frustrating. Our team is here to help resolve any problems that may arise.
6.1 Package Marked as Delivered But Not Received
If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
- Check with household members, neighbors, or your building's mailroom
- Look around your property for a safe drop location
- Wait 24 hours, as carriers sometimes mark packages as delivered prematurely
If you still cannot locate the package, contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue.
6.2 Lost Packages
If your package appears to be lost in transit, please email us. We will open an investigation with the shipping carrier. If the package is confirmed lost, we will offer a replacement or a full refund at no additional cost to you.
6.3 Damaged Packages
If your package arrives damaged, please contact us immediately. Include your order number, a description of the damage, and clear photos of the package and its contents. We will arrange a replacement or refund as quickly as possible.
7. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the order total and are collected by the local customs authority or postal service upon delivery.
We are not responsible for delays caused by customs processing. Delivery times may be extended if a package is held for inspection or if additional documentation is required. If you refuse to pay customs duties or taxes and the package is returned to us, you will be responsible for the return shipping costs.
8. Address Accuracy
Customers are responsible for providing a correct and complete shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping fees may apply. If you choose not to reship the order, a refund will be issued for the product cost only, minus the original shipping cost and a 15% restocking fee.
9. Shipping Restrictions
Some items may be subject to shipping restrictions based on size, weight, or destination. If an item cannot be shipped to your location, you will be notified during the checkout process or via email after placing your order.
We reserve the right to refuse service to anyone for any reason, including but not limited to suspected fraud, previous delivery issues, or violations of our terms and policies.
10. Multiple Shipments
In some cases, your order may be split into multiple shipments. This can happen if items are located in different fulfillment centers or if an item is backordered. You will receive a separate tracking number for each shipment. There is no additional shipping charge for split shipments.
11. Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about our shipping practices.